This three-day activity-based workshop will introduce students to APQP concepts and help them develop a thorough understanding of APQP such that the student will be capable of implementing APQP. APQP tools and links between process flow charts, FMEA, control plans, and Production Part Approval Process will be covered, as well as general project planning and tracking.
 

This course is designed to provide participants with a methodology and the skills for conducting internal audits of your company. Internal audits are a requirement of most global standards that are based on ISO9001:2008 including ISO14001, ISO18001, ISO13485, AS9101, TS16949, ISO20000.
 

This 5-day course is designed to provide participants with a methodology and the skills for leading internal audits of their construction company. This course will emphasize auditing to the Occupational Health and Safety Management Standard, OHSAS18000, within the construction industry.
 

This 5-day course is designed to provide participants with a methodology and the skills for leading internal audits of your company.
 
Internal audits are a requirement of most global standards that are based on ISO9001:2008 including ISO14001, ISO18001, ISO13485, AS9101, TS16949, ISO20000.
 

This course is designed to provide participants with a thorough grounding in the methodology and the skills required for planning, preparing, and conducting internal audits. Education is mixed with practical training to enable participants to integrate the learning and use their knowledge correctly in real life auditing situations.
 

Audits traditionally seek to determine whether the organization’s management system conforms to the requirements of a relevant standard. Such audits rarely drive business performance improvement. This two-day course is designed to provide participants with the framework, methodology and skills required for conducting performance-based internal quality audits. Such audits in contrast, assess whether the organization’s management system design and/or operation meet the organization’s performance improvement objectives.
 

This course is designed to provide participants with the statistical tools needed to drive improvement of business processes throughout the entire organization. Participants will learn how to select the most appropriate statistical tool, and then will have an opportunity to implement SPC within their own jobs.
 

Companies that are successful at Business Performance Improvement know how to rapidly and effectively improve everything they do – both incrementally and radically.
 
Reengineering is the most exciting way to take your business processes apart, and then rapidly put them back together again in a radically different way!
 
This course is designed to provide participants with the strategies necessary for effective leadership of dramatic improvement of business processes throughout the entire organization. Participants will learn how to design and structure their strategic, value-added business processes to maximize throughput and reduce costs and cycle time.
 

Companies are more or less process and quality centric in the business models and operations. CMMI is a process improvement approach that provides organizations with the essential elements of effective processes that ultimately improve their performance.
 
CMMI can be used to guide process improvement across a project, a division, or an entire organization. It helps integrate traditionally separate organizational functions, to create a set of process improvement goals and priorities, with a point of reference for appraising current processes. A formal comparison of a CMMI model to your processes is called an appraisal.
 

This workshop will provide information on a structured method to defining problems and determining the root causes of the problems. Participants will be able to use effective and efficient methods to reduce and eliminate chronic problems in their work environment.
 

Every shop floor has at least one pacemaker process where products take their final form for external customers. These processes control how well you respond to external customers, and drive demand for internal upstream processes. Poor cell design or a drift from Lean practices can generate widespread performance problems. This 2 day workshop teaches you how to carefully analyze and improve this key process, and sustain the gains made. Skills taught in this workshop are transferable to upstream work cells.
 
Those who would benefit from attending this workshop include operators, engineers, managers, supervisors, technical support personnel and change agents. Organizations that would benefit from this workshop have processes that are:

• Completely manual production.
• Operator-driven cells.
• Production lines incorporating automated equipment.
• Conveyor-driven production lines.
• Partially automated transfer lines (with operator work stations).
• Organizations that have implemented value stream mapping and have begun implementing lean in other areas of their organization.

This workshop does not apply to a customized job shop.
 

Corporate governance is the system by which business corporations are directed and controlled. The corporate governance structure specifies the distribution of rights and responsibilities among different participants in the corporation, such as the board, managers, shareholders and other stakeholders, and spells out the rules and procedures for making decisions on corporate affairs. By doing this, it also provides the structure through which the company objectives are set, and the means of attaining those objectives and monitoring performance.
 

The importance of flawless customer service has become widely accepted across most industries. This course targets people who would like to design and implement a new or improved customer satisfaction measurement and improvement program. You will discover innovative approaches employed by some of the world’s leading companies. Special focus is provided on how to tailor or improve a customer satisfaction program for your company.
 
People responsible for designing, implementing or participating in your company’s customer satisfaction measurement program should attend this course.
 

Design of Experiments (DOE) or Multivariable Testing (MVT) as it is sometimes known is a simple and incredibly powerful tool to rapidly test many ideas simultaneously. The power of the method lies within its ability to collapse hundreds or thousands of trial and error experiments that would otherwise be required to optimize your business, into a small number of highly structured experiments.
 
The outcomes of a DOE include proof of which specific ideas or combination of ideas will have the greatest business performance improvement impact. DOE will also indicate which improvement ideas have little or no impact, so that yo
 

Health care practitioners work in a particularly ethically sensitive environment where critical decisions need to be made with the highest integrity and quality of thinking. What health care practitioners need is a method for quickly sorting through ethical requirement as well as potential constraints to ensure an ethically viable approach to health services.
 

Increasing concern for the value dimension of engineering is, at least in part, a result of the attention that the media has given to cases such as the Challenger disaster, the Kansas City Hyatt-Regency Hotel walkways collapse, and the Exxon oil spill Engineering ethics is the field of applied ethics that examines and sets standards for engineers’ obligations to the public, their clients, employers and the profession.
 

In the post Enron age, corporate governance and ethics have become a major concern and is emerging as a strategic advantage for many companies. Top performing organizations have place ethics and governance responsibilities at the highest levels of corporate operations and governance. The Ethics Office is a fast growing career opportunity.
 
Professional Ethics is designed for leaders and decision makers in business and government who need to create and manage a culture of ethics and responsibility for their organization.
 

FMEA is one of the most powerful tools available today to reduce or eliminate the risk of failure associated with all of the obstacles that organizations face in their design, manufacturing, service, administration or improvement efforts.
 
Originally developed by NASA, FMEA enables you to develop “what-if” scenarios of what can possibly go wrong, and then develop plans to pro-actively prevent those possible sources of problems.
 
This two-day course is designed to provide participants with a thorough grounding in FMEA core concepts. The course also touches upon the organizational structure required to support and sustain a FMEA program within a business environment, and provides tips on how to overcome social obstacles.
 

This 2 day course is designed to provide participants with a structured methodology for uncovering and addressing the causes of problems in business processes through multi-functional, multi-level teams. This methodology is equally applicable to Administrative, Service, Design & Development, Manufacturing and Delivery processes. Participants will learn how to be part of a team of employees focused on achieving rapid resolution to identified problems across the entire organization.
 

This workshop will raise awareness of human error and to understand how to prevent or reduce the occurrence and consequences of human error in aviation. Participants will learn about Human Factors, the discipline of optimizing human performance in the workplace, as well as about Mistake Proofing, the tool to identify human errors and to develop and implement technical changes to eliminate the human error.
 

In this age where diseases and viruses can travel around the world in a matter of hours, there is a need to be prepared for managing the disruptions caused by a declared pandemic. This is particularly relevant for maintaining key operations that support a business such as IT and other infrastructure services.
 

The overall purpose is to change how participants think about management problems by a) showing them that their current thinking (which is not grounded in accountability) is the cause of their current problems and b) accountability will solve those problems in a socially acceptable manner.
 

Disaster recovery is the process, policies and procedures related to preparing for recovery or continuation of technology infrastructure critical to an organization after a natural or human-induced disaster.
 
Disaster recovery planning is a subset of a larger process known as business continuity planning and should include planning for resumption of applications, data, hardware, communications (such as networking) and other IT infrastructure.
 
A business continuity plan (BCP) includes planning for non-IT related aspects such as key personnel, facilities, crisis communication and reputation protection, and should refer to the disaster recovery plan (DRP) for IT related infrastructure recovery / continuity.
 

IT service management (ITSM) is a discipline for managing information technology (IT) systems, philosophically centred on the customer’s perspective of IT’s contribution to the business. ITSM stands in deliberate contrast to technology-centred approaches to IT management and business interaction.
 
ITIL® is accepted worldwide as the documentation of best practice for IT Service Management. It is used by hundreds of organisations around the world.
 

IT service management (ITSM) is a discipline for managing information technology (IT) systems, philosophically centred on the customer’s perspective of IT’s contribution to the business. ITSM stands in deliberate contrast to technology-centred approaches to IT management and business interaction.
 
ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by thousands of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.
 

While Kaizen is an extremely powerful approach to improvement, it generally is not sustainable in the North American world, primarily because it tends to be activity-based. SatiStar’s approach to Kaizen implements the methodologies while respecting the North American culture and bias. Our Kaizen programs are highly customized – and tailored to the customer as well as the eventual OEM. The outcome is a culturally-integrated Kaizen program that achieves sustainable results.
 
This two day workshop is designed to provide give attendees the theoretical concepts required to perform a kaizen, then immediately have attendees use their new learning to implement improvements within their own company.
 

This six day, live-in course is designed to provide participants with the fundamental skills necessary for them to be an internal company trainer, and specifically, to train internal company employees on the Principles of Continuous Improvement course. An extremely difficult and intensive course, participants should be selected carefully.
 
This course is primarily targeted at anyone who is in a leadership position for business process improvement. Other people who may consider attending include anyone who is leading or participating on a business process re-engineering team.
 

A Kaizen Project Workshop is a self-learning activity aimed at dramatic and rapid performance improvement and waste reduction using Lean principles. While isolated Kaizen projects can be useful, they are most successful when they are part of an overall Lean transformation strategy. Kaizen projects have a narrow focus, targeting, for example, set-up, productivity or 1 piece flow projects. Although one-half to one day is devoted to a formal training workshop, Kaizen projects are as much about hands-on learning and employee involvement as they are about raw implementation. Ideal kaizen projects involve employee teams that develop, test and implement their own high return, low cost solutions.
 
Any type of business will benefit from this focused improvement effort. Those that want dramatic short-term improvement in a critical area or process and those who want a “hands-on” approach to improvement will find this tool to be highly effective. This workshop can be tailored to focus on either operational (shop floor) projects, or on transactional projects that streamline office processes and information flows. Those who would benefit from attending this workshop include:

• Members of the leadership and management team.
• Cross-functional Kaizen teams from across the organization.
• Supervisors and technical support personnel.
• Change agents responsible for implementing Lean.

Lean Manufacturing, which is also known as the Toyota Production System, is a complex manufacturing system that took Toyota about 15 years to develop. Although many view Lean Manufacturing as a system to drive out waste, the ultimate purpose of implementing Lean Manufacturing is to dramatically improve bottom line profitability. The lower cost structure that comes from driving out waste allows companies to be more competitive and improve their revenues, while the focus on customer needs serves to improve customer satisfaction and loyalty, producing secondary revenue and profit improvement impacts.
 
Many companies who try to implement Lean Manufacturing get lost in the techniques and intricacies of implementing Lean sub-systems to the point that they lose their Lean compass—Profit Improvement. SatiStar’s Lean Implementation Strategies workshop provides a proven method for Lean implementations that will keep your organization focused on doing those things that will have a significant impact upon profit improvement.
 
Our workshops also deal with the social issues and obstacles that are normally encountered when implementing Lean Manufacturing systems such that you will be able to anticipate and overcome these potential obstacles and maintain a high velocity of Lean implementation, as well as dramatic and rapid improvements in your bottom line.
 

Lean Manufacturing was pioneered by Toyota, and is an all-encompassing approach to maximizing overall organizational efficiency. Equally applicable to manufacturing and service businesses, Lean has been successfully implemented in thousands of leading companies worldwide.
 
Lean thinking is a process, not simply a collection of improvement tools, that you use to look at your business (manufacturing, service or any other activity where you have suppliers and customers).
 
Lean enables you to assess your organization from the customer’s perspective and determine how to eliminate the waste properly – knowing when and how to apply the tools to maximize results. When applied properly, you will reduce your lead time, reduce your costs (bottom line), reduce defects and increase responsiveness to emerging customer demands. Your company becomes world-class!
 
In many cases, efforts to implement Lean have stalled because the organization involved used various Lean techniques without sufficient thought about creating a culture that would enable success.
 

Lean – it’s not just for the shop floor anymore. A lean office eliminates waste and saves time and money.
 
Lean is not a new concept in the manufacturing industry. For more than 25 years, Lean has been successfully implemented on the shop floor to eliminate waste and increase revenue. It is only recently that companies are using Lean Office as a key productivity factor to streamline and eliminate waste from their office and administrative processes and achieve bottom-line savings. Consider that 60 to 80 percent of all cost related with meeting a customer demand is an administrative or non-production-related function. Therefore, to be “Lean,” the concepts must be understood, implemented and sustained throughout the entire company.
 

Lean Production Control is the next logical step beyond making value stream improvements for individual product families. This workshop addresses how to implement a Lean production control system, using pull thinking and production levelling to tie together product family flows across the entire facility.
 
Those who would benefit from attending this workshop include production control, manufacturing management, technical support and purchasing personnel and lean change agents. Organizations that would benefit from this workshop manufacture some standard products made using multi-step processes, and have mastered some basic lean tools and concepts.
 
This workshop does not cover operational planning (including capacity planning, forecasting, master production scheduling, or material requirements planning) or the material flow within a cell or from a purchased parts supermarket to a cell.
 

This 2 day workshop will teach you how to move and handle purchased parts from the receiving door to the shipping door. The focus is on designing and implementing a system that reliably supplies purchased parts to continuous-flow cells, small-batch processing, and traditional assembly lines. The design and management of all aspects of a comprehensive Lean material handling system are covered, including routing, kanban systems and parts markets, as well as sustaining and continuously improving the system.
 
Those who would benefit from attending this workshop include:

• Material handling and production control personnel, managers, supervisors, operations and support personnel, and change agents.
• Organizations that require purchased parts for production.
• Organizations that have had some experience implementing lean elsewhere in the organization.

Lean Manufacturing was pioneered by Toyota, and is an all-encompassing approach to maximizing overall organizational efficiency. Equally applicable to manufacturing and service businesses, Lean has been successfully implemented in thousands of leading companies worldwide. This 1/2 day highly interactive workshop is targeted at all levels of an organisation and allows everyone to experience the power of Lean first-hand.
 

Lean Manufacturing was pioneered by Toyota, and is an all-encompassing approach to maximizing overall organizational efficiency. Equally applicable to manufacturing and service businesses, Lean has been successfully implemented in thousands of leading companies worldwide.
 
Lean enables you to assess your organization from the customer’s perspective and determine how to eliminate waste properly – knowing where, when and how to apply improvement tools to maximize results. Properly executed, you will reduce your lead time, reduce your costs (bottom line), reduce defects and increase responsiveness to emerging customer demands. Your company becomes world-class!
 
An alternative improvement methodology is the Six Sigma approach made famous by Motorola and now used world wide. Six Sigma provides a project and process-centric implementation framework for both manufacturing and design processes that practitioners find very useful. This methodology provides a reliable approach for achieving world class performance improvement and employee involvement, and stands out for it’s effective use of statistical process control tools to reduce unwanted process variation and achieve consistent and reliable performance.
 

The lack of accomplishment of objectives is an all too common problem in organizations world-wide. Performance surveys across multiple organizations and industries routinely show excessively wide variation in the percentage of objectives people achieve relative to their commitments.
 
This workshop teaches simple tools and techniques for managers to apply a world-class methodology for the operational control of processes. Participants learn an effective and practical process for helping people at all organizational levels reliably meet their business objectives. The workshop takes direct aim at improving management and team effectiveness and capability, as well as improving teamwork and synergy. The tools and approach used are based on best practices used by leading companies known for superior execution. Participants learn how to apply closed-loop thinking to significantly enhance their ability to achieve desired results.
 

Even in the best run of processes, problems will sometimes arise – and the more complex those problems, the harder it is to resolve them.
 
This workshop provides participants with the methodology and skills needed to be able to rapidly troubleshoot, analyze and resolve complex problems in business processes.
 
Equally applicable to Administrative, Service, Design & Development, Manufacturing and Delivery processes, this step-by-step methodology enables participants to fully understand and identify issues, to uncover causes, determine, select and plan the implementation of solutions (including the development of contingency plans).
 

This workshop focuses on skill building and training in eleven managerial leadership practices. This training enables managers to get the best work out of subordinates as individuals and as a team and to manage subordinates’ contracts from when they join the team to when they leave it.
 

“You can’t improve it if you can’t measure it.”
 
Measurement systems are the eyes of your business processes. It’s critical for those eyes to be able to see how close the process output is to the desired result. Measurement systems are often overlooked in the rush to improve our processes, yet they are often the cause of unacceptable process output. The process cannot be seen if the measurement system has too much variation or is out of control.
 
Calibration alone is not enough! Until you ensure that the measurement system is both capable and in a state of statistical control, your process will continue to perform unacceptably.
 
Our methodology will enable you to assess the precision and accuracy of your measurement systems, understand sources of variation and thereby stabilize and enhance their capability.
 

Even in businesses where processes are well controlled and people are well trained, human errors still inevitably occur on a chronic basis. Unfortunately, the financial consequences of those human errors on business performance can be very high.
 
Mistake Proofing (or Poka-yoke) was “invented” in 1961 by Dr. Shigeo Shingo to achieve ultra-low defect levels by tackling human errors in the workplace head-on. Shown to be remarkably successful, Mistake Proofing programs and applications can now be found world-wide.
 
This technique is most often deployed in production and design processes and is commonly integrated into many improvement programs and quality systems.
 

Policy deployment is a company-wide mechanism for creating and propagating plans for the achievement of objectives at all levels of the organization. This course is designed to provide participants with the mechanisms needed to create alignment between actual activities and the overall strategic intent of the organization. The organization can be the entire company, a single facility location, or just a single department within the company. Organizations intent on implementing major change initiatives such as Lean Manufacturing or Six Sigma often use Policy Deployment to help assure their organization plans and executes well on the right business priorities.
 
Also known as Hoshin Kanri, this leadership process helps align activities at all levels of a company aligned with its key improvement themes.
 

This workshop is designed to enable participants to plan, organize, resource, cost, manage, implement, track, verify, analyze, report and control any project.
 
It also identifies the characteristics of successful and effective project management.
 

A study conducted in the 1980’s by Psychology Today showed that people throughout North America fear public speaking more than death! This four day, live in course, is designed to provide participants with the fundamental skills necessary for them to deliver highly effective presentations to groups of various sizes. Group management skills are a key focus within this workshop as well as giving participants the confidence that they can handle even the toughest audience.
 
This course is primarily targeted at anyone who is in the position of needing to deliver presentations. Others who may consider attending include anyone in a leadership position, who wishes to significantly improve communications skills.
 

Originating in Japan by Masaaki Imai, 5S is a disciplined & systematic methodology for creating a clean, safe, orderly, high performance work environment. It is one of the foundations of a Lean System and supports the principles of waste reduction. This workshop provides participants with a methodology for creating a clean, safe, orderly, high performance work environment.
 

This course is designed to provide participants with a structured methodology for addressing customer complaints and improving business processes in multi-functional, multi-level teams. Participants will learn how to be part of a team of employees focused on achieving rapid resolution to identified problems across the entire organization.
 

This 2-day, customer-focused course provides participants with a methodology for rapidly improving business processes across the entire organization. Participants learn how to participate on multi-functional, multi-level teams targeting a wide spectrum of improvement opportunities. This methodology, used world-wide, provides a reliable approach for achieving world class performance improvement and employee involvement. Continuous Improvement teams are often used to complement Lean Manufacturing efforts, and to address the corrective / preventive action and customer complaint requirements of many formal management standards, including ISO9000, TS16949 and ITIL / ISO20000.
 

Process flow diagrams are particularly useful for displaying how a process currently works, and enable personnel to uncover problem areas or steps where miscommunications can occur. Process flow diagrams (PFD) or process mapping is a technique used to describe the steps of a process using defined symbols. Flowcharts are maps of graphical representations of a process. PFDs create a picture that allows the reader to visualize the process: “A picture is worth a thousand words”. Steps in a process are shown with symbolic shapes, and the flow of the process is indicated with arrows connecting the shapes. These pictures allow the reader to see the process “inputs” and “outputs”, all of the steps and decisions involved in the process, as well as links to other processes.
 
These process maps enable you to easily identify where rapid improvements could be made to the process.
 
This course is designed to provide participants with the theoretical and practical knowledge needed to create and analyze process maps, and identify potential process improvements. This course is designed for personnel at all levels of the organization who need to become proficient at the use of world-class process standardization and improvement tools. There are no prerequisites for this course.
 

This half-day overview course will take participants through the Production Part Approval Process (PPAP), describing the relevant procedures, reporting requirements and activities as laid out in the PPAP Manual.
 

Many organizations manage projects of all sizes for internal and external needs. The ISO9001 international quality management standard imposes requirements for the management of these projects, including the planning of the project, control of project documents, periodic reviews, control of all of the phases of the project, verification and validation of design activities, procurement, subcontractors, etc.
 
This two-day workshop will guide participants on how to implement the project quality management concepts that are required by ISO9001.
 

SatiStar’s Quality Function Deployment (QFD) Workshop provides participants with a thorough grounding in the design intentions, methods, and skills required for implementing QFD. In this workshop, the use of QFD as a tool to help with the increasingly difficult challenge of translating customer needs into superior product and process designs, design metrics and product features is explored.
 
This two-day workshop provides a thorough introduction to Quality Function Deployment (QFD), the most comprehensive and objective tool for translating customer needs into superior product designs. Quality Function Deployment is also presented as a means of dealing with conflicting data and points of view to generate better and more innovative ways of responding to customer needs.
 

Setup Time Reduction is the process of reducing changeover time (i.e., from the last good piece of the previous run to the first good piece of the next run). Since setup activities add no marketable form, fit, or function to the product, they are by definition non-value adding. By reducing setup time toward Single Minute Exchange of Dies (SMED), more setups can be completed each day. SMED is a systematic approach to reducing changeover times to less than ten minutes. This allows batch size reduction, which is critical for flow and improves manufacturing flexibility.
 
Among the many benefits are:

• Shorter lead times
• Less material waste
• Fewer defects
• Less inventory
• Smaller space requirements
• Higher productivity
• Greater flexibility
• Increased capacity

Through the setup reduction process, you will find that some operations that are done during setup can be completed prior to setup. Other functions can be eliminated entirely. And some functions simply need to be streamlined. Decreases in setup time of 50% or better are common. And that impacts your ability to meet deadlines, adjust to uncontrollable demand and increase the throughput in your organization.
 
This 1 day course is designed to provide participants with the theoretical and practical knowledge needed to begin implementing setup reduction.
 

Leadership is all about achieving results through the work of others. This 3 day live-in course has a strong focus on developing an in-depth understanding of how teams work in a variety of typical business situations. It is designed to provide participants with the fundamental skills necessary for effective leadership in today’s business environment. Participants will explore how to lead and facilitate teams of employees to rapidly and effectively achieve desired business results.
 
This course is primarily targeted at anyone who is in a leadership position in their organization. Other people who may consider attending include anyone who is leading or participating on any improvement project team.
 

This course is designed to provide participants with a profound and in-depth understanding of the six-sigma approach to driving improvement of business processes throughout the entire organization.
 

This course is designed to provide participants with an overview of the six-sigma approach to driving improvement of business processes throughout the entire organization.
 

This course is designed to provide participants with an understanding of the six-sigma approach to driving improvement of business processes throughout the entire organization.
 

This course is designed to provide participants with the ability to apply structured methods to design and deploy standardized processes. Participants will understand process control-based standardization, standardization requirements, creation of control plans, benefits of effective standardization, standardization failure modes, impact of performance failure and how standardization affects quality.
 

This course is designed to provide participants with the statistical tools needed to drive improvement of business processes throughout the entire organization. Participants will learn how to select the most appropriate statistical tool, and then will have an opportunity to implement SPC within their own jobs.
 

A Strategy Map is a diagram that describes how an organization creates value by connecting strategic objectives in explicit cause-and-effect relationship with each other in the four BSC objectives (financial, customer, processes, learning and growth). Strategy Maps are a strategic part of the Balanced Scorecard framework to describe strategies for value creation.
 
Results Chain is a systematic approach for linking desired results/outcomes and resource decisions, while considering all of the required conditions for realization
 

This 2 day workshop provides participants with an introduction to the fundamentals of effective supervision. Participants gain an understanding of the vital contribution effective supervisors make to their organization. The workshop provides clarity on supervisory roles and responsibilities, and provides a solid introduction to the behaviour and skills needed to successfully fulfill that role.
 
Those who should attend include new supervisors who need a clear job definition and an introduction to core supervisory skills, behaviour and practical know-how. Experienced supervisors who would like to improve their on-the-job effectiveness. Teams of supervisors who would like to achieve a common understanding and alignment on their roles and responsibilities, and how best to improve their effectiveness.
 

Supplier performance is becoming increasingly important; as your customers place additional demands upon your organization for faster and more reliable deliveries, better quality and lower prices. It is critical to maintain your key suppliers and develop their capabilities, and identify problem suppliers quickly to eliminate them from your supply chain. Supplier capability assessments are an important tool that will enable you to identify your suppliers’ base capabilities and their performance and system gaps.
 
Implementation of an effective assessment program also includes the creation of action plans and a progress reporting system to monitor the progress that your suppliers make towards your agreed upon objectives.
 

Supplier performance is becoming increasingly important as your customers place additional demands upon your organization for faster and more reliable deliveries, better quality and lower prices. This course is designed to provide participants with a thorough grounding in the tools and techniques used to develop and improve a company’s supplier network. Strategies for sourcing will be covered along with the tools to qualify suppliers and evaluate their performance. Supplier auditing as well as developing supplier improvement objectives and reward programs is also covered, to provide a complete framework for improving the performance of your company’s supplier network.
 

Supplier performance is becoming increasingly important as your customers place additional demands upon your organization for faster and more reliable deliveries, better quality and lower prices. This course is designed to provide participants with a thorough grounding in the tools and techniques used to manage a company’s supplier network. Strategies for sourcing will be covered along with the tools to qualify suppliers and evaluate their performance.
 

This course is designed to provide participants with the strategies necessary for effective leadership of the improvement of business processes throughout their company’s entire supply chain. Participants will learn how to design and structure their company’s supply chain to maximize economic value added to the eventual end user of the company’s products or services.
 

A major problem with any team of employees within organizations is their inability to rapidly achieve desired results. This course is designed to provide participants with the fundamental skills necessary for effective facilitation of teams. Participants will explore how to lead and facilitate teams of employees to achieve rapid improvements in business processes using a structured approach. Participates will learn by doing. Participants will learn about themselves, their own learning, facilitation and leadership styles and how to recognize and work with the styles of team members.
 
This course is primarily targeted at anyone who is designated as a facilitator for achieving improvement through teams. Other people who may consider attending include anyone who is leading or participating on a business process re-engineering team.
 

All organizations face constraints in their processes. A constraint is anything in an organization that limits it from moving toward or achieving its goal, which for most business organizations is to make money now as well as in the future. There are two basic types of constraints: physical constraints and non-physical constraints. A physical constraint is something like the physical capacity of a machine. A non-physical constraint might be something like demand for a product, a corporate procedure, or how managers run the organization.
 
Theory of Constraints (TOC) is initially applied to solve problems of bottlenecks, scheduling, and inventory reduction. This causes a shift from cost-based decision making to decision making based on continuous improvement of processes in which system throughput, system constraints, and statistically determined protective capacities at critical points are key elements.
 

Many organizations face the double challenge of needing to provide significant improvements in asset uptime and reliability, within a context of tight cost constraints. This workshop provides the Total Productive Maintenance approaches and tools used by organizations that have achieved world class maintenance performance. This workshop provides attendees with a solid introduction into the strategies, principles and improvement approaches used by leading industries to achieve and maintain breakthrough maintenance performance levels.
 

This six day, live-in course is designed to provide participants with the fundamental skills necessary for them to be an internal company trainer, and specifically, to train employees on the Principles of the Continuous Improvement course.
 
An extremely difficult and intensive course, participants should be selected carefully.
 

This 4-6 day live-in, course is designed to provide participants with the fundamental skills necessary for them to become highly effective trainers for internal company employees. A key outcome of this course is the development of the trainee’s presentation skills, enabling instructors to communicate more effectively in their jobs.
 
This course is primarily targeted at anyone who is in the position of training employees for business process improvement. Others who may consider attending include anyone who wishes to significantly improve presentation skills.
 

Good process reengineering yields a process that is effective and efficient but it may leave unspecified two aspects of accountability necessary for ensuring best implementation of the process.

1. First, while specifying the department in which a step of the process should be done, process reengineering often does not state the role within that department that should be accountable for the step.
2. Second, process reengineering typically does not specify the relationships among the various roles involved in the process. Unless role relationships are specified, tension can easily occur and the resulting actions will be determined not by strategy but by which of the two has the stronger personality.

In December 1998, the Aerospace Industry had established the International Aerospace Quality Group (IAQG) with the purpose of achieving significant improvements in quality and reductions in cost throughout the value stream. This course is designed to provide participants with a fundamental understanding of the internationally recognized AS 9100-C Aerospace Quality Systems Standard – Model for Quality Assurance in Design, Development, Production, Installation and Servicing. The elements of the standard are covered in detail, with special emphasis on the various ways that manufacturing or service organizations can meet the requirements.
 

This course is designed to provide participants with a fundamental understanding of the internationally recognized IATF16949:2016 Automotive Quality Management System standard. The elements of the standard are covered in detail, with special emphasis on the various ways that manufacturing or service organizations can meet the requirements.
 

ISO 9001:2015 specifies requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide products or services that meet customer requirements. This course is designed to provide participants with a fundamental understanding of the internationally recognized ISO9001:2015 Quality Management System standard. The elements of the standard are covered in detail, with special emphasis on the various ways that manufacturing or service organizations can meet the requirements.
 

This course is designed to provide participants with a fundamental understanding of the internationally recognized ISO14001:2015 Environmental Management System standard. The elements of the standard are covered in detail, with special emphasis on the various ways that organizations can meet the requirements.
 

ISO 13485 was prepared by Technical Committee ISO/TC 210 for the design and development, production, installation and servicing of medical devices, and the design, development, and provision of related services. This course is designed to provide participants with a fundamental understanding of the internationally recognized ISO 13485:2003 Medical devices — Quality management systems — Requirements for regulatory purposes. The elements of the standard are covered in detail, with special emphasis on the various ways that manufacturing or service organizations can meet the requirements.
 

Accreditation reduces risk for business and its customers by assuring them that accredited bodies are competent to carry out the work they undertake within their scope of accreditation. This course is designed to provide participants with a fundamental understanding of the internationally recognized ISO 17024:2003 Conformity assessment – General Requirements for Bodies operating Certification of Persons. The elements of the standard are covered in detail, with special emphasis on the various ways that manufacturing or service organizations can meet the requirements.
 

ISO 20000 defines the requirements for an IT service provider to deliver managed IT services of an acceptable quality for its customers. This course is designed to provide participants with a fundamental understanding of the internationally recognized ISO 20000:2005 Information technology — Service management, Part 1: Specification & Part 2: Code of practice. The elements of the standard are covered in detail, with special emphasis on the various ways that manufacturing or service organizations can meet the requirements.
 

ISO 22000 is a Food Safety Management System that uses a management system approach along with HACCP requirements and can be applied to any organization in the food chain. This course is designed to provide participants with a fundamental understanding of the internationally recognized ISO 22000:2005 Food safety management systems — Requirements for any organization in the food chain. The elements of the standard are covered in detail, with special emphasis on the various ways that manufacturing or service organizations can meet the requirements.
 

The purpose of computer security is to protect an organization’s valuable resources, such as information, hardware, and software. This course is designed to provide participants with a fundamental understanding of the internationally recognized ISO 27001:2005 Information technology — Security techniques — Information security management systems — Overview and vocabulary. The elements of the standard are covered in detail, with special emphasis on the various ways that manufacturing or service organizations can meet the requirements.
 

Organizations of all kinds are increasingly concerned with achieving and demonstrating sound occupational health and safety (OH&S) performance by controlling their OH&S risks. This course is designed to provide participants with a fundamental understanding of the internationally recognized ISO45001:2018 Occupational Health and Safety Management Systems Requirements. The elements of the standard are covered in detail, with special emphasis on the various ways that manufacturing or service organizations can meet the requirements.
 

The new revision of the ISO9001 Quality Management System standard has recently been released. While most of the changes are relatively minor, it is important to ensure that you are completely aware of the nature of the changes and can determine which of them will affect you.
 
This revision has intensified the use of the “Process Approach” that was initially deployed in the ISO9001:2000 version. It has provided a revised definition of “Outsourced Processes” that might have significant implications for your organization. It also requires organizations to improve their “Root Cause Analysis” for both Corrective Actions and for Preventive Actions.
 

Value Stream Mapping (VSM) is a simple tool that helps you visualize process performance. It is not a process flow diagram, nor is it a shop floor layout tool. VSM is often the first step in a Lean Manufacturing transformation, used to understand “current state”.
 
VSM looks at both material and information flows by product family. It allows the user to determine process time and lead time for the current state business process and calculate the effects of process changes for some improved future state.
 
This workshop is designed to provide participants with a working knowledge of the concepts of Value Stream Mapping and it’s application. It is for those individuals tasked with implementing Lean process improvements in their organization.