Total Quality Instructor


This six day, live-in course is designed to provide participants with the fundamental skills necessary for them to be an internal company trainer, and specifically, to train employees on the Principles of the Continuous Improvement course.

An extremely difficult and intensive course, participants should be selected carefully


Participants will learn by doing and then by receiving immediate and extensive coaching on their performance through multiple learning sessions. Videotaping is used extensively so that participants can track their own progress.

  • Learning is accomplished through individual and team assignments, individual presentations, and role play
  • Extensive coaching and feedback is provided throughout the course to aid in skills development

What You Will Learn

Improvement of skills:

  • Presentation
  • Up-Front Skills
  • How to prepare for presentations
  • Teaching vs. Entertaining
  • Visibility
  • Tools & Presentation Aids
  • Room Layout

Adult instruction

  • Learning Styles
  • Teaching Adults vs. Children
  • Learning Engineering Process
  • How to handle obstacles
  • Critiquing
  • Questioning

Classroom Styles

  • Group Management
  • Group Control
  • Group Process
  • Group Roles
  • Monitoring and Intervention

Process Management & Improvement

  • Structured Approach
  • Process Analysis
  • Process Documentation

Training Outcomes

Graduates of this course will be well prepared to train employees within their company on the Principles of Continuous Improvement, and will have greatly improved presentation skills and tools to handle the real-life obstacles encountered by public speakers. Generally, course graduates will have significantly enhanced communication skills that enable them to work far more effectively in their jobs.

This course is primarily targeted at anyone who is in the position of training employees for business process improvement. Others who may consider attending include anyone who wishes to significantly improve presentation skills.

Training Overview

Our Courses

Manufacturing Control Systems

Quality & Environmental Systems

Strategy & Execution

Improvement Tool Kit

Presentation & Leadership Skills

Full Course List


SatiStar's Experience Makes The Difference!

  • . . . worked extremely well with the departmental and site managers . . . goal oriented and met the objectives set within the quoted budget and ensured the results were attained for the Company.

  • The guys from SatiStar did more in one week than we were able to do in 6 months.

  • Achieving ISO registration was far less onerous than we thought, our employees really rallied to the cause. The registration effort really brought us closer together as a team, and SatiStar really came through for us when we needed them.

  • We started this process a year ago with Mickey helping us create a spaghetti map of our processes on the whiteboard, and then his team guided us through their streamlining methodology and got us to where we are today. Our processes now look nothing like the spaghetti map – and we’re much more efficient today

  • This projected cycle time reduction of over 80% annual cost savings amounting to over 3% of sales, one-time savings of roughly $10 million, and working capital reduction of roughly $30 million really have us excited!

  • An outstanding success with Motorola’s vendor audit! What made this an exceptional achievement is that it typically takes 4 to 5 attempts to pass this audit. SatiStar’s expertise made it easy to avoid all the extra attempts.