Lean Office


Lean – it’s not just for the shop floor anymore. A lean office eliminates waste and saves time and money.

Lean is not a new concept in the manufacturing industry. For more than 25 years, Lean has been successfully implemented on the shop floor to eliminate waste and increase revenue. It is only recently that companies are using Lean Office as a key productivity factor to streamline and eliminate waste from their office and administrative processes and achieve bottom-line savings. Consider that 60 to 80 percent of all cost related with meeting a customer demand is an administrative or non-production-related function. Therefore, to be “Lean,” the concepts must be understood, implemented and sustained throughout the entire company.


Taught as a traditional classroom seminar, this two day course provides participants an opportunity to learn through the examination of real-life case studies, breakout sessions and classroom discussions.

This course takes aim at the seven areas of waste (often called the seven deadly wastes) as they apply to the office environment :

  1. Waste of Overproduction–producing too much or producing it before it is needed.
  2. Waste of Transportation–movement of materials, products or information that does not add value.
  3. Waste of Waiting–inactive or lost time created when material, information, people or equipment is not ready.
  4. Waste of Motion–any motion that is not necessary to successfully complete an operation or task.
  5. Waste of Over Processing–efforts that create no value from the customer’s viewpoint.
  6. Waste of Inventory–more information, project, material on hand than the customer needs right now.
  7. Waste of Defects–work that contains errors, rework, and mistakes or lacks something necessary.

What You Will Learn

Fundamentals of Lean Office:

  • Understand the basic lean principles
  • Understand how lean is applicable to their organization
  • Know the benefits & costs of  Lean Office
  • Know how to create Value Stream Maps
  • Know how to collect and analyse cycle-time
  • Know how to identify value-added processes
  • Know how to identify non-value-added but requried processes
  • Know how to identify waste
  • Determine where bottlenecks most likely occur
  • Create “future state” processes
  • Be ready to implement a lean project

Training Outcomes

Lean is a proven, company wide, systematic approach to eliminate/minimize waste resulting in the production of goods and services at the lowest possible cost. It is not merely a manufacturing program confined to the shop floor.  Lean is every system, every process, and every employee within the company.  This course is primarily targeted at people who are driving the creation of company-wide improvement programs however other people who may consider attending include management personnel, owners of companies that are interested in developing improvement programs and office employees.


Training Overview

Our Courses

Manufacturing Control Systems

Quality & Environmental Systems

Strategy & Execution

Improvement Tool Kit

Presentation & Leadership Skills

Full Course List


SatiStar's Experience Makes The Difference!

  • . . . worked extremely well with the departmental and site managers . . . goal oriented and met the objectives set within the quoted budget and ensured the results were attained for the Company.

  • The guys from SatiStar did more in one week than we were able to do in 6 months.

  • Achieving ISO registration was far less onerous than we thought, our employees really rallied to the cause. The registration effort really brought us closer together as a team, and SatiStar really came through for us when we needed them.

  • We started this process a year ago with Mickey helping us create a spaghetti map of our processes on the whiteboard, and then his team guided us through their streamlining methodology and got us to where we are today. Our processes now look nothing like the spaghetti map – and we’re much more efficient today

  • This projected cycle time reduction of over 80% annual cost savings amounting to over 3% of sales, one-time savings of roughly $10 million, and working capital reduction of roughly $30 million really have us excited!

  • An outstanding success with Motorola’s vendor audit! What made this an exceptional achievement is that it typically takes 4 to 5 attempts to pass this audit. SatiStar’s expertise made it easy to avoid all the extra attempts.