Supervisory Skills Training


This 2 day workshop provides participants with an introduction to the fundamentals of effective supervision. Participants gain an understanding of the vital contribution effective supervisors make to their organization. The workshop provides clarity on supervisory roles and responsibilities, and provides a solid introduction to the behaviour and skills needed to successfully fulfill that role.

Those who should attend include new supervisors who need a clear job definition and an introduction to core supervisory skills, behaviour and practical know-how. Experienced supervisors who would like to improve their on-the-job effectiveness. Teams of supervisors who would like to achieve a common understanding and alignment on their roles and responsibilities, and how best to improve their effectiveness.


This generalist course for supervisors starts with the end in mind: what contributions and benefits in the workplace are provided by an effective supervisor. The course then provides an introduction to the values, roles and responsibilities, leadership styles, skills, and behaviour demonstrated by effective supervisors. A clear distinction is made between performance improvement and maintaining control. Participants reflect on their experience and develop action plans for success, with the focus on the application of concepts learned in the workshop.

What You Will Learn

  • Value systems, roles and responsibilities of effective supervisors
  • Leadership styles that get results and garner respect
  • Supervisory skills including
    • Techniques for delegating effectively
    • Emotional intelligence
    • Fine-tuning your communication skills
  • Strategies for increasing motivation and gaining commitment
  • Suggestions for building and fine-tuning teams
  • Managing performance for productivity
  • Your supervisory strengths and improvement opportunities

Training Outcomes

  • Gain clarity on your role and responsibility as a supervisor
  • Learn ways to build your image as a leader who can get results
  • Explore ways to make the most of available resources
  • Increase your impact as a communicator
  • Gain confidence in your abilities to effectively influence others
  • Define and analyze your own personal leadership style
  • Identify your strengths and weaknesses
  • Develop a personal action plan for success
  • Learn the most effective tools for motivating, increasing productivity and accomplishing goals


Training Overview

Our Courses

Manufacturing Control Systems

Quality & Environmental Systems

Strategy & Execution

Improvement Tool Kit

Presentation & Leadership Skills

Full Course List


SatiStar's Experience Makes The Difference!

  • . . . worked extremely well with the departmental and site managers . . . goal oriented and met the objectives set within the quoted budget and ensured the results were attained for the Company.

  • The guys from SatiStar did more in one week than we were able to do in 6 months.

  • Achieving ISO registration was far less onerous than we thought, our employees really rallied to the cause. The registration effort really brought us closer together as a team, and SatiStar really came through for us when we needed them.

  • We started this process a year ago with Mickey helping us create a spaghetti map of our processes on the whiteboard, and then his team guided us through their streamlining methodology and got us to where we are today. Our processes now look nothing like the spaghetti map – and we’re much more efficient today

  • This projected cycle time reduction of over 80% annual cost savings amounting to over 3% of sales, one-time savings of roughly $10 million, and working capital reduction of roughly $30 million really have us excited!

  • An outstanding success with Motorola’s vendor audit! What made this an exceptional achievement is that it typically takes 4 to 5 attempts to pass this audit. SatiStar’s expertise made it easy to avoid all the extra attempts.