Auditing – Internal Process Auditor


This course is designed to provide participants with a methodology and the skills for conducting internal audits of your company. Internal audits are a requirement of most global standards that are based on ISO9001:2008 including ISO14001, ISO18001, ISO13485, AS9101, TS16949, ISO20000.


While most internal auditor courses teach the philosophy of internal auditing, this course provides a “how-to” approach. Participants will know what to do, how to do it, and will be able to get into action immediately.

This two day course combines several learning techniques – classroom, role-play, case study, and team breakout.

What You Will Learn

Overview of ISO9001 and industry-specific standard:

  • Definition of Quality
  • Quality Assurance
  • History of ISO
  • Applicable standards & guidelines
  • Review of the elements of ISO9001
  • Review of industry-specific standards (ISO14001, ISO18001, ISO13485, AS9101, TS16949, ISO20000)

About Auditing:

  • Reasons for & benefits of an audit
  • Principles of an audit
  • Types of audits
  • Auditing process
  • Pre-audit / Audit / Follow-up
  • ISO19011 – Guidelines for auditing

Audit Preparation:

  • Scheduling
  • Preparing an audit plan
  • Internal audit procedures
  • Lead auditor & auditor responsibilities
  • Audit team
  • Auditor qualifications
  • Audit checklist
  • Review of the Policy Manual, Procedures and Work Instructions

How to Audit:

  • Opening & closing an audit
  • Auditor’s rules and conduct
  • Preparing for interviews
  • Difficulties in auditing
  • Questioning
  • What to observe
  • Using an audit checklist
  • Using the Policy Manual, Procedures & Work Instructions
  • Writing and logging Corrective Action Requests
  • Audit Follow-up

Training Outcomes

This course is primarily targeted at those who have been selected by their organization to conduct internal audits of your company’s management systems. Other people who may consider attending include Management Representatives or anyone who will benefit from the knowledge of how internal audits are to be conducted.


Training Overview

Our Courses

Manufacturing Control Systems

Quality & Environmental Systems

Strategy & Execution

Improvement Tool Kit

Presentation & Leadership Skills

Full Course List


SatiStar's Experience Makes The Difference!

  • . . . worked extremely well with the departmental and site managers . . . goal oriented and met the objectives set within the quoted budget and ensured the results were attained for the Company.

  • The guys from SatiStar did more in one week than we were able to do in 6 months.

  • Achieving ISO registration was far less onerous than we thought, our employees really rallied to the cause. The registration effort really brought us closer together as a team, and SatiStar really came through for us when we needed them.

  • We started this process a year ago with Mickey helping us create a spaghetti map of our processes on the whiteboard, and then his team guided us through their streamlining methodology and got us to where we are today. Our processes now look nothing like the spaghetti map – and we’re much more efficient today

  • This projected cycle time reduction of over 80% annual cost savings amounting to over 3% of sales, one-time savings of roughly $10 million, and working capital reduction of roughly $30 million really have us excited!

  • An outstanding success with Motorola’s vendor audit! What made this an exceptional achievement is that it typically takes 4 to 5 attempts to pass this audit. SatiStar’s expertise made it easy to avoid all the extra attempts.