Managerial Analytics & Troubleshooting


Even in the best run of processes, problems will sometimes arise – and the more complex those problems, the harder it is to resolve them.

This workshop provides participants with the methodology and skills needed to be able to rapidly troubleshoot, analyze and resolve complex problems in business processes.

Equally applicable to Administrative, Service, Design & Development, Manufacturing and Delivery processes, this step-by-step methodology enables participants to fully understand and identify issues, to uncover causes, determine, select and plan the implementation of solutions (including the development of contingency plans).


Held in a traditional classroom environment, this 3 day workshop is focused on learning the step-by-step methodology of Managerial Analytics and Troubleshooting.

This course provides the core analysis and troubleshooting concepts and tools needed by teams to rapidly and reliably resolve complex business problems. Our structured methodology aids in the correct use of the tools irrespective of the problem or process, and facilitates the uniform application of these tools across the organization.

Class exercises give participants the chance to try out their new skills. Intensive coaching, group reviews and team feedback sessions are provided to reinforce the correct application of the MA&T methodologies and techniques.

What You Will Learn

  • Event Analysis – to identify multiple events that are causing problems with your processes, their interrelationships, clarify specific issues, prioritize and select one on which to focus your efforts.
  • Deviation Analysis – to clarify the problem, determine all of the parameters that relate to the problem, define potential causes, narrow those potential causes to the most probable ones, and then confirm those that are the actual causes.
  • Decision Analysis – to clarify the decisions that must be made, identify the important criteria that influence the decision, create and screen alternatives against the decision-making criteria and potential risks, and finally select the best alternative.
  • Action Planning – to determine who will do what, and when it will be done, how it will be measured, and what the acceptance criteria will be.
  • Potential Deviation Analysis – to assess the potential failure modes of the planned actions, and develop relevant countermeasures.

Training Outcomes

Graduates from this workshop will have the skills and the knowledge of the methodology to systematically analyze and resolve complex problems with business processes.

Training Overview

Our Courses

Manufacturing Control Systems

Quality & Environmental Systems

Strategy & Execution

Improvement Tool Kit

Presentation & Leadership Skills

Full Course List


SatiStar's Experience Makes The Difference!

  • . . . worked extremely well with the departmental and site managers . . . goal oriented and met the objectives set within the quoted budget and ensured the results were attained for the Company.

  • The guys from SatiStar did more in one week than we were able to do in 6 months.

  • Achieving ISO registration was far less onerous than we thought, our employees really rallied to the cause. The registration effort really brought us closer together as a team, and SatiStar really came through for us when we needed them.

  • We started this process a year ago with Mickey helping us create a spaghetti map of our processes on the whiteboard, and then his team guided us through their streamlining methodology and got us to where we are today. Our processes now look nothing like the spaghetti map – and we’re much more efficient today

  • This projected cycle time reduction of over 80% annual cost savings amounting to over 3% of sales, one-time savings of roughly $10 million, and working capital reduction of roughly $30 million really have us excited!

  • An outstanding success with Motorola’s vendor audit! What made this an exceptional achievement is that it typically takes 4 to 5 attempts to pass this audit. SatiStar’s expertise made it easy to avoid all the extra attempts.