Quality Function Deployment (QFD)


SatiStar’s Quality Function Deployment (QFD) Workshop provides participants with a thorough grounding in the design intentions, methods, and skills required for implementing QFD. In this workshop, the use of QFD as a tool to help with the increasingly difficult challenge of translating customer needs into superior product and process designs, design metrics and product features is explored.

This two-day workshop provides a thorough introduction to Quality Function Deployment (QFD), the most comprehensive and objective tool for translating customer needs into superior product designs. Quality Function Deployment is also presented as a means of dealing with conflicting data and points of view to generate better and more innovative ways of responding to customer needs.


This workshop provides a combination of classroom instruction with workshop elements. Participants will augment their technical training with hands-on practice with job-specific QFD applications. SatiStar addresses both the typical failure modes associated with many QFD programs and provides guidance on the proper use of QFD tools and methods in order to streamline implementation.

A focus on practical QFD execution methods and tools that minimizes the tedium associated with QFD without sacrificing rigor or results

  • QFD is taught for multiple applications including, manufacturing, service, software, and planning
  • QFD methods are linked to your internal business processes, as well as to other tools such as DfSS, Hoshin Kanri, Lean Manufacturing and PACE©
  • An emphasis on hands-on learning using participant case studies
  • Post-workshop QFD process options and simplification is addressed
  • Tested solutions are provided for assuring QFD program “Design for Success” and sustainability

What You Will Learn

  • Basic QFD methods and tools, including manufacturing, service, planning and software QFD’s
  • How to integrate QFD with your business tools and improvement processes
  • How to design a sustainable and successful QFD program in your own organization

Training Outcomes

Graduates will have the experience, technical knowledge and confidence needed to be able to plan and execute successful QFD applications. They will also have the ability to engage their organization in planning for a sustainable QFD program across their organization.


Training Overview

Our Courses

Manufacturing Control Systems

Quality & Environmental Systems

Strategy & Execution

Improvement Tool Kit

Presentation & Leadership Skills

Full Course List


SatiStar's Experience Makes The Difference!

  • . . . worked extremely well with the departmental and site managers . . . goal oriented and met the objectives set within the quoted budget and ensured the results were attained for the Company.

  • The guys from SatiStar did more in one week than we were able to do in 6 months.

  • Achieving ISO registration was far less onerous than we thought, our employees really rallied to the cause. The registration effort really brought us closer together as a team, and SatiStar really came through for us when we needed them.

  • We started this process a year ago with Mickey helping us create a spaghetti map of our processes on the whiteboard, and then his team guided us through their streamlining methodology and got us to where we are today. Our processes now look nothing like the spaghetti map – and we’re much more efficient today

  • This projected cycle time reduction of over 80% annual cost savings amounting to over 3% of sales, one-time savings of roughly $10 million, and working capital reduction of roughly $30 million really have us excited!

  • An outstanding success with Motorola’s vendor audit! What made this an exceptional achievement is that it typically takes 4 to 5 attempts to pass this audit. SatiStar’s expertise made it easy to avoid all the extra attempts.