Auditing – for Performance Improvement


Audits traditionally seek to determine whether the organization’s management system conforms to the requirements of a relevant standard. Such audits rarely drive business performance improvement. This two-day course is designed to provide participants with the framework, methodology and skills required for conducting performance-based internal quality audits. Such audits in contrast, assess whether the organization’s management system design and/or operation meet the organization’s performance improvement objectives.


Attendees will learn through a combination of classroom lecturing and by doing in this highly interactive program taught by master instructors. The course helps students to master the concepts of performance-based auditing by giving them actual experience in auditing a real-life quality management system.

  • Learn how to conduct a process oriented audit
  • Apply newly acquired education and skills in the performance of a real performance based audit
  • Provide extensive coaching and performance feedback after each audit segment
  • Coaching provided on dealing with social skills and cultural aspects of auditing
  • Leave the course with real experience and confidence

What You Will Learn

  • Auditing to a performance-based compliance standard versus a conformance standard
  • Planning an internal performance-based quality or environmental audit
  • Conduct an internal quality audit
  • Evaluating system performance versus stated quality or environmental improvement goals
  • Prepare an audit plan
  • Writing up Corrective Action Requests for performance and conformance gaps
  • Conduct Follow-up audits
  • Close out an audit

Training Outcomes

Graduates of this course will have the experience, technical knowledge, and confidence needed to be able to carry out an effective performance-centric audit. Such an audit will assess whether their organization’s management system’s design and operation met their organization’s quality and environmental performance improvement objectives.


Training Overview

Our Courses

Manufacturing Control Systems

Quality & Environmental Systems

Strategy & Execution

Improvement Tool Kit

Presentation & Leadership Skills

Full Course List


SatiStar's Experience Makes The Difference!

  • . . . worked extremely well with the departmental and site managers . . . goal oriented and met the objectives set within the quoted budget and ensured the results were attained for the Company.

  • The guys from SatiStar did more in one week than we were able to do in 6 months.

  • Achieving ISO registration was far less onerous than we thought, our employees really rallied to the cause. The registration effort really brought us closer together as a team, and SatiStar really came through for us when we needed them.

  • We started this process a year ago with Mickey helping us create a spaghetti map of our processes on the whiteboard, and then his team guided us through their streamlining methodology and got us to where we are today. Our processes now look nothing like the spaghetti map – and we’re much more efficient today

  • This projected cycle time reduction of over 80% annual cost savings amounting to over 3% of sales, one-time savings of roughly $10 million, and working capital reduction of roughly $30 million really have us excited!

  • An outstanding success with Motorola’s vendor audit! What made this an exceptional achievement is that it typically takes 4 to 5 attempts to pass this audit. SatiStar’s expertise made it easy to avoid all the extra attempts.