This three-day activity-based workshop will introduce students to APQP concepts and help them develop a thorough understanding of APQP such that the student will be capable of implementing APQP. APQP tools and links between process flow charts, FMEA, control plans, and Production Part Approval Process will be covered, as well as general project planning and tracking.
 

This course is designed to provide participants with a methodology and the skills for conducting internal audits of your company. Internal audits are a requirement of most global standards that are based on ISO9001:2008 including ISO14001, ISO18001, ISO13485, AS9101, TS16949, ISO20000.
 

This 5-day course is designed to provide participants with a methodology and the skills for leading internal audits of their construction company. This course will emphasize auditing to the Occupational Health and Safety Management Standard, OHSAS18000, within the construction industry.
 

This 5-day course is designed to provide participants with a methodology and the skills for leading internal audits of your company.
 
Internal audits are a requirement of most global standards that are based on ISO9001:2008 including ISO14001, ISO18001, ISO13485, AS9101, TS16949, ISO20000.
 

This course is designed to provide participants with a thorough grounding in the methodology and the skills required for planning, preparing, and conducting internal audits. Education is mixed with practical training to enable participants to integrate the learning and use their knowledge correctly in real life auditing situations.
 

Audits traditionally seek to determine whether the organization’s management system conforms to the requirements of a relevant standard. Such audits rarely drive business performance improvement. This two-day course is designed to provide participants with the framework, methodology and skills required for conducting performance-based internal quality audits. Such audits in contrast, assess whether the organization’s management system design and/or operation meet the organization’s performance improvement objectives.
 

The importance of flawless customer service has become widely accepted across most industries. This course targets people who would like to design and implement a new or improved customer satisfaction measurement and improvement program. You will discover innovative approaches employed by some of the world’s leading companies. Special focus is provided on how to tailor or improve a customer satisfaction program for your company.
 
People responsible for designing, implementing or participating in your company’s customer satisfaction measurement program should attend this course.
 

FMEA is one of the most powerful tools available today to reduce or eliminate the risk of failure associated with all of the obstacles that organizations face in their design, manufacturing, service, administration or improvement efforts.
 
Originally developed by NASA, FMEA enables you to develop “what-if” scenarios of what can possibly go wrong, and then develop plans to pro-actively prevent those possible sources of problems.
 
This two-day course is designed to provide participants with a thorough grounding in FMEA core concepts. The course also touches upon the organizational structure required to support and sustain a FMEA program within a business environment, and provides tips on how to overcome social obstacles.
 

IT service management (ITSM) is a discipline for managing information technology (IT) systems, philosophically centred on the customer’s perspective of IT’s contribution to the business. ITSM stands in deliberate contrast to technology-centred approaches to IT management and business interaction.
 
ITIL® is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by thousands of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.
 

This half-day overview course will take participants through the Production Part Approval Process (PPAP), describing the relevant procedures, reporting requirements and activities as laid out in the PPAP Manual.
 

Many organizations manage projects of all sizes for internal and external needs. The ISO9001 international quality management standard imposes requirements for the management of these projects, including the planning of the project, control of project documents, periodic reviews, control of all of the phases of the project, verification and validation of design activities, procurement, subcontractors, etc.
 
This two-day workshop will guide participants on how to implement the project quality management concepts that are required by ISO9001.
 

In December 1998, the Aerospace Industry had established the International Aerospace Quality Group (IAQG) with the purpose of achieving significant improvements in quality and reductions in cost throughout the value stream. This course is designed to provide participants with a fundamental understanding of the internationally recognized AS 9100-C Aerospace Quality Systems Standard – Model for Quality Assurance in Design, Development, Production, Installation and Servicing. The elements of the standard are covered in detail, with special emphasis on the various ways that manufacturing or service organizations can meet the requirements.
 

This course is designed to provide participants with a fundamental understanding of the internationally recognized IATF16949:2016 Automotive Quality Management System standard. The elements of the standard are covered in detail, with special emphasis on the various ways that manufacturing or service organizations can meet the requirements.
 

ISO 9001:2015 specifies requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide products or services that meet customer requirements. This course is designed to provide participants with a fundamental understanding of the internationally recognized ISO9001:2015 Quality Management System standard. The elements of the standard are covered in detail, with special emphasis on the various ways that manufacturing or service organizations can meet the requirements.
 

This course is designed to provide participants with a fundamental understanding of the internationally recognized ISO14001:2015 Environmental Management System standard. The elements of the standard are covered in detail, with special emphasis on the various ways that organizations can meet the requirements.
 

ISO 13485 was prepared by Technical Committee ISO/TC 210 for the design and development, production, installation and servicing of medical devices, and the design, development, and provision of related services. This course is designed to provide participants with a fundamental understanding of the internationally recognized ISO 13485:2003 Medical devices — Quality management systems — Requirements for regulatory purposes. The elements of the standard are covered in detail, with special emphasis on the various ways that manufacturing or service organizations can meet the requirements.
 

Accreditation reduces risk for business and its customers by assuring them that accredited bodies are competent to carry out the work they undertake within their scope of accreditation. This course is designed to provide participants with a fundamental understanding of the internationally recognized ISO 17024:2003 Conformity assessment – General Requirements for Bodies operating Certification of Persons. The elements of the standard are covered in detail, with special emphasis on the various ways that manufacturing or service organizations can meet the requirements.
 

ISO 20000 defines the requirements for an IT service provider to deliver managed IT services of an acceptable quality for its customers. This course is designed to provide participants with a fundamental understanding of the internationally recognized ISO 20000:2005 Information technology — Service management, Part 1: Specification & Part 2: Code of practice. The elements of the standard are covered in detail, with special emphasis on the various ways that manufacturing or service organizations can meet the requirements.
 

ISO 22000 is a Food Safety Management System that uses a management system approach along with HACCP requirements and can be applied to any organization in the food chain. This course is designed to provide participants with a fundamental understanding of the internationally recognized ISO 22000:2005 Food safety management systems — Requirements for any organization in the food chain. The elements of the standard are covered in detail, with special emphasis on the various ways that manufacturing or service organizations can meet the requirements.
 

The purpose of computer security is to protect an organization’s valuable resources, such as information, hardware, and software. This course is designed to provide participants with a fundamental understanding of the internationally recognized ISO 27001:2005 Information technology — Security techniques — Information security management systems — Overview and vocabulary. The elements of the standard are covered in detail, with special emphasis on the various ways that manufacturing or service organizations can meet the requirements.
 

Organizations of all kinds are increasingly concerned with achieving and demonstrating sound occupational health and safety (OH&S) performance by controlling their OH&S risks. This course is designed to provide participants with a fundamental understanding of the internationally recognized ISO45001:2018 Occupational Health and Safety Management Systems Requirements. The elements of the standard are covered in detail, with special emphasis on the various ways that manufacturing or service organizations can meet the requirements.
 

The new revision of the ISO9001 Quality Management System standard has recently been released. While most of the changes are relatively minor, it is important to ensure that you are completely aware of the nature of the changes and can determine which of them will affect you.
 
This revision has intensified the use of the “Process Approach” that was initially deployed in the ISO9001:2000 version. It has provided a revised definition of “Outsourced Processes” that might have significant implications for your organization. It also requires organizations to improve their “Root Cause Analysis” for both Corrective Actions and for Preventive Actions.