Overview

This workshop will provide information on a structured method to defining problems and determining the root causes of the problems. Participants will be able to use effective and efficient methods to reduce and eliminate chronic problems in their work environment.

Approach

This workshop provides participants with the principles and practices associated with effective cause analysis by means of classroom lectures, discussions and breakout activities. Numerous references to examples and case studies are used to show how effective analysis is used to avoid recurrence.

What You Will Learn

• Define Cause Analysis
• Understand the purpose of cause analysis
• Review the different types of cause analysis techniques
• Understand the cause analysis process
  • Assess need for cause analysis
    • When to use cause analysis
  • Problem definition
    • Define purpose
    • Overview
    • Define Observations vs Conclusions
    • Define symptoms vs problems
    • Create Problem Statement
    • Describe the problem
  • Identify potential causes
    • Discuss techniques to determine potential causes, such as brainstorming, cause and effect diagrams, etc
  • Select most probable causes
    • Discuss techniques to determine most probable cause, such as data, judgment, etc
• Determine root causes
• Create and implement solutions
• Define process measures
• Verification & Validation

Training Outcomes

Graduates will have an understanding of the design and effective use of cause analysis and can apply their knowledge to analyze problems and create action plans to resolve the problem.

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