Overview

This 3-day course is designed to provide participants with a methodology and the skills for participating in internal audits within any organization. Internal audits are a requirement of most global standards that are based on ISO9001:2008 including ISO14001, ISO18001, ISO13485, AS9101, TS16949, ISO20000.

Approach

Held in a workshop format, this 3-day course is designed to teach participants how to effectively audit the Management Systems of any organization. Graduates will be able to plan, participate in and follow up on internal audits.

While most internal auditor courses teach the philosophy of internal auditing, this course provides a “how-to” approach. Participants will know what to do, how to do it, and will be able to get into action immediately.

This 3-day course combines several learning techniques – classroom, case study and team breakouts.

The focus of this workshop is to enable participants to meaningfully help any organization improve their Management Systems by auditing it to recognized national and international standards.

All participants will receive a certificate of attendance for this training course, which meets the requirements of RAB/QSA and IRCA certification

What You Will Learn

• Introduction
• Overview of ISO9001 standard & its relationship to other standards:
  • Definitions
  • History of ISO and other global standards
  • Applicable standards & guidelines
  • Review of the elements of ISO9001
  • Review of other standards
• About Auditing:
  • Evolution of auditing
  • Reasons for & benefits of an audit
  • Principles of an audit
  • Types of audits
    • System Audits
    • Process Audits
    • Compliance Audits
  • Characteristics of a lead auditor
  • Auditing process
  • Pre-audit / Audit / Follow-up
  • ISO19011 – Guidelines for auditing
• Audit Preparation:
  • Scheduling
  • Preparing an audit plan
  • Internal audit procedures
  • Auditor responsibilities
  • Audit team
  • Auditor qualifications
  • Audit checklist
  • Review of the Policy Manual, Procedures and Work Instructions
• How to Audit:
  • Best practices in auditing
  • Opening & closing an audit
  • Auditor’s rules and conduct
  • The social aspects of auditing
  • Providing appropriate leadership
  • Getting buy-in at all levels
  • Preparing for interviews
  • Difficulties in auditing
  • Questioning
  • What to observe
  • Using an audit checklist
  • Using the Policy Manual, Procedures & Work Instructions
  • Process Analysis
  • Writing and logging Corrective Action Requests
  • Root Cause Analysis
  • Audit Follow-up
• Wrap-up
  • What’s Next
  • Course critique

Training Outcomes

Graduates of this course will have the technical knowledge and confidence needed to be able to get into action immediately and conduct audits based on the international standards that may be applicable to the organization.