Nedco is a distributor of electrical, electronic and telecommunications products, with annual revenues of approximately $900 million. The company operates about 200 branches throughout Canada, and employs approximately 2,300 employees. Business is conducted in English and in French. In a project lasting five months, SatiStar developed and implemented an umbrella ISO 9001 quality system for Nedco that encompassed all of their facilities. In addition, SatiStar trained Nedco’s personnel on internal auditing techniques, continuous improvement techniques and situational leadership techniques. Notable achievements included:

• Successfully registered to ISO9001 (the first electrical distributor in North America) on their first attempt and recommended immediately for registration
• SatiStar created a marketing program for their Total Quality effort after registration was received