Executive Summary

An effective performance measurement and reporting system can accelerate your organization toward the achievement of desired business results.

SatiStar can provide your employees, executive management, owners, or even your board of directors with a detailed analysis of overall business performance to facilitate strategic business decision-making.

Scope And Deliverables

All organizations are unique. At SatiStar we believe that this is one good reason why they need tailored performance measurement and reporting systems.

We work with you to identify:

• What are the unique characteristics of your organization and sector that need special attention?
• What are the key performance indicators for the various business processes within your organization?
• Who in the organization needs to receive a report?
• What information they need to see and how frequently?
• What the best format and channel is (for example, graphical, by email or the web).

We choose from a variety of enterprise measurement and reporting models, to ensure that our solution is the best fit for your organization while being as simple and visually graphic as possible.

Depending on whether we are looking at the entire organization or a particular function within it, we will choose from models such as Process KPIs, Balanced Scorecard, DuPont Analysis, Economic Value Added, and Efficiency-Effectiveness.

Characteristics of a good measurement and reporting system:

• Identifies and highlights the key elements of organizational performance at all levels in the organisation.
• Links high level performance measures down to those aspects (“key drivers”) that have the greatest impact on performance.
• Improves communication and accountability within the organization regarding performance and the teamwork needed to achieve it.
• Provides a focus for improvement efforts, which to be most effective often need to cut across formal organizational boundaries.

We’ll even help create a “Performance Dashboard” that you’ll be able to use at all levels of the organization to keep tabs on how you’re doing.

What We Will Do

• Conduct a detailed analysis of your key business processes.
• Determine critical characteristics, with special emphasis on those that concern your customers.
• Identify key performance indicators (KPIs) for each of the business processes.
• Identify who needs what kind of information, at which frequency, and in what format.
• Construct the relevant performance reporting mechanisms.
• Provide coaching to all relevant employees on a closed-loop management control system that ensures that appropriate corrective actions are taken if the actual performance deviates from the desired target.

What We Need You To Do

• Provide us with access to all relevant processes.
• Ensure availability of key process managers to establish the critical performance indicators.
• Provide access to company IT systems, and IT area personnel.
• Purchase identified software (if appropriate).
• Ensure timely review and approval of submitted documents.

WHAT PEOPLE ARE SAYING

SatiStar's Experience Makes The Difference!