Overview

SatiStar has performed over 1300 QMS implementations for clients ranging from 6 employees to those with hundreds of locations, and tens of thousands of employees.  Most of our QMS implementations have been based on the globally recognized standard of management excellence – ISO9000.

Quality Management Systems include, but are not limited to, ISO9001 for general business, AS9101 for aerospace, ISO/TS16949 for automotive.

Scope And Deliverables

The principal project outcomes are as follows:

• A documented and cohesive set of procedures that will in turn improve the routine capability of the organization to execute core business processes.
• Quality goals, and clear responsibility and accountability for those goals
• Metrics for key performance indicators that are linked to your business plan
• An internal audit and management review process that will identify nonconformances versus the applicable international standard as well as areas in which the quality management system is not delivering meaningful results toward achieving quality goals.
• Accredited registration of your QMS

In addition, this work is expected to identify several process improvement opportunities as well as a number of actions that when implemented, will reduce waste, scrap and rework with your operations.

What We Will Do

Block Flow Diagramming Session

This session represents the kickoff meeting for the project. At this meeting which can last anywhere from an hour to half a day, We review the existing documentation that you have put together, and we perform a block fl ow diagram (BFD) analysis. This analysis will identify the full scope of your operations from an ISO perspective, a perspective that will include your suppliers, any subcontractors, your customers, and all the facilities and processes within your operations.

Process Flow Diagrams

Your manual will be created using SatiStar’s process flow diagramming technology. This technology enables us to eliminate 70% or more of the text that is normally found in text based quality manuals. SatiStar documentation specialists will interview those individuals who actually do the work. This is your system. We simply hold the pen to record in your worker’s words, what they do. Interviews typically take between 20 minutes to 2 hours for each individual process. In all there are typically 18-30 processes captured to create your quality system.

Manual Creation

SatiStar will create ISO compliant policies and procedures and assemble these documents into a quality manual for your approval. Implementation of the quality system as described by the manual, can often commence while the manual is still being created.

Gap Analysis

SatiStar’s methodology eliminates a separate gap analysis. We integrate a gap analysis within the quality manual creation activity. In this way, we eliminate considerable time, cost and rework from the overall project. That in turn enables us to get you registered much more quickly.

QMS Implementation Coaching and Support

The overall quality management system implementation process takes about two months, but you can choose to implement the system at any pace that is comfortable. During this phase of the project, we work with you to transform your quality manual into a working quality management system. SatiStar’s implementation approach is to start work implementing those elements of your quality system for which no ISO compliant element is in place. One caveat must be brought to your attention with regard to implementation. More rapid implementations have better success and produce much higher quality results. If you plan to extend the implementation time frame beyond 6 months our experience is that it will be hard to maintain sufficient inertia towards registration to keep the project viable, and avoid considerable rework.

Internal Audit

A qualified auditor will be employed to conduct the audit, which will take between one and two days to complete. The audit itself will be documented in an audit binder that we will create on your behalf. Any corrective actions that are required will be written up by our auditor and placed within the audit binder. The auditor will then review with your quality system representative exactly what each corrective action refers to, and will discuss detailed actions that will rapidly and effectively close out the corrective action request. Coaching will also be provided on how to respond to corrective action requests.

Management Review

SatiStar will facilitate a management review meeting. We will create an agenda for this meeting that complies with the requirements of the standard, and will demonstrate how such a meeting can be conducted in order that it becomes an effective tool for action and quality improvement. A record of the management review meeting and the actions arising from that meeting will be required to meet the requirements of the ISO based standards.

External Audit

SatiStar will provide coaching on how to pass an audit, and will help remove the stress from the event by providing strategies and techniques for working with the auditor effectively. In 100% of the registrations that we assist clients with, the registrar makes a clear recommendation for registration at the time of the external audit. What remains is to clear up the few remaining findings, to receive the ISO registration certificate, and of course to maintain the system.

What We Need You To Do

Although SatiStar does most of the technical work, ultimately it is up to the client to implement and “live” in the new ISO management system processes.

• Select a Quality System Representative who will ensure that the management system processes are implemented and maintained.
• Provide an “ISO War Room” where we can conduct training, coaching, interviews and planning sessions.
• Participate in the block flow, process flow diagramming, management review meeting and in the Internal Audit events.

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