Union-Management Relationships


While most organizations perceive the Union and Management relationship to be adversarial in nature, the reality is that both have a common set of desired goals.

SatiStar’s consultants are well respected for their ability to enhance working relationships between the workforce and management – working towards a common set of goals.

Scope And Deliverables

Most people want a harmonious, collaborative labor-management relationship. The challenge is in how to foster such a relationship in the face of a changing economic, political, and social environment.

Economic uncertainties contribute to a climate of job insecurity, even if there hasn’t been a history of layoffs, and increased pressure on department managers to run their operations efficiently. Most leadership teams recognize the importance of retaining strong team relationships in the face of these and other changes, and see a Union-Management partnership as essential to providing improved quality and innovative customer service.

The test of a “Good” relationship is whether we believe it provides us:

  • What we want – solid substantive outcomes
  • Peace of mind
  • An ability to deal with differences.

If these basic needs are being met for one or both parties, any effort to improve the relationship will likely be unnecessary. The key to a relationship-building effort is a sincere acknowledgement by both parties that their relationship is difficult or unproductive, and that this situation should not continue. Then, the strength of their convictions will be tested by their willingness to provide resources and leadership for a re-building effort.

Furthermore, each party in the relationship must accept that it is at least partly responsible for the poor quality of the relationship. To focus entirely on the way the other party is treating them is a recipe for blame-letting, not relationship-building. The flip-side of this responsibility issue is a required acknowledgement that, if the relationship is to improve, some degree of change in their ways must be made by both parties.

The involvement of external facilitators can also help you to identify additional shortcomings in the mechanisms and procedures of interaction, e.g. agenda-setting, chairmanship, etc. Also, facilitation can reinforce a sustained focus on the process of interaction (as a balance to the more prevalent pre-occupation of committee members with the content of their work). The role of facilitator is different from the role of mediator. Essentially, a facilitator has more of a process orientation, as distinct from a task orientation.

Where the parties feel that their interaction is ineffective on a whole range of activities, if for example a breakdown of some sort has occurred, they may be prepared to focus specifically on the overall relationship itself. This is a more fundamental and challenging self-examination and self-improvement process.

SatiStar’s facilitators enable each of the parties to explore their own long-term objectives and arrive at a common, shared set of objectives. This is a win-win environment.

What We Will Do

  • Interview key management and union leaders to evaluate current state.
  • Interview other selected employees at all levels.
  • Facilitate a one-day Union executive objectives session.
  • Facilitate a one-day Management objectives session.
  • Facilitate a one-day Union-Management team building session.
  • Provide on-going coaching for the new team.

What We Need You To Do

  • Commit to greatly enhanced Union-Management relationships.
  • Provide us with a list of key managers and union leaders.
  • Provide us with access to key personnel.
  • Communicate the objectives of the facilitation effort.
  • Request cooperation from all involved personnel.
  • Ensure availability of relevant personnel for the team-building activities.
  • Organize a suitable facility for the events (usually off-site)


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SatiStar's Experience Makes The Difference!

  • . . . worked extremely well with the departmental and site managers . . . goal oriented and met the objectives set within the quoted budget and ensured the results were attained for the Company.

  • The guys from SatiStar did more in one week than we were able to do in 6 months.

  • Achieving ISO registration was far less onerous than we thought, our employees really rallied to the cause. The registration effort really brought us closer together as a team, and SatiStar really came through for us when we needed them.

  • We started this process a year ago with Mickey helping us create a spaghetti map of our processes on the whiteboard, and then his team guided us through their streamlining methodology and got us to where we are today. Our processes now look nothing like the spaghetti map – and we’re much more efficient today

  • This projected cycle time reduction of over 80% annual cost savings amounting to over 3% of sales, one-time savings of roughly $10 million, and working capital reduction of roughly $30 million really have us excited!

  • An outstanding success with Motorola’s vendor audit! What made this an exceptional achievement is that it typically takes 4 to 5 attempts to pass this audit. SatiStar’s expertise made it easy to avoid all the extra attempts.