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Auditing - Internal Process Auditor

This course is designed to provide participants with a methodology and the skills for conducting internal audits of your company. Internal audits are a requirement of most global standards that are based on ISO9001:2008 including ISO14001, ISO18001, ISO13485, AS9101, TS16949, ISO20000.
While most internal auditor courses teach the philosophy of internal auditing, this course provides a “how-to” approach. Participants will know what to do, how to do it, and will be able to get into action immediately.

This two day course combines several learning techniques - classroom, role-play, case study, and team breakout.

What You Will Learn:
Overview of ISO9001 and industry-specific standard:
  • Definition of Quality
  • Quality Assurance
  • History of ISO
  • Applicable standards & guidelines
  • Review of the elements of ISO9001
  • Review of industry-specific standards (ISO14001, ISO18001, ISO13485, AS9101, TS16949, ISO20000)
About Auditing:
  • Reasons for & benefits of an audit
  • Principles of an audit
  • Types of audits
  • Auditing process
  • Pre-audit / Audit / Follow-up
  • ISO19011 - Guidelines for auditing
Audit Preparation:
  • Scheduling
  • Preparing an audit plan
  • Internal audit procedures
  • Lead auditor & auditor responsibilities
  • Audit team
  • Auditor qualifications
  • Audit checklist
  • Review of the Policy Manual, Procedures and Work Instructions
How to Audit:
  • Opening & closing an audit
  • Auditor’s rules and conduct
  • Preparing for interviews
  • Difficulties in auditing
  • Questioning
  • What to observe
  • Using an audit checklist
  • Using the Policy Manual, Procedures & Work Instructions
  • Writing and logging Corrective Action Requests
  • Audit Follow-up
Training Outcomes:
This course is primarily targeted at those who have been selected by their organization to conduct internal audits of your company’s management systems. Other people who may consider attending include Management Representatives or anyone who will benefit from the knowledge of how internal audits are to be conducted.



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